Department confirms validity of payment account letter to claimants

The Department for Communities (DfC) has reassured benefit claimants who have recently received a letter regarding switching benefit payments from Post Office Card accounts to bank, building society or credit union accounts, that the letter is genuine.

The Department is offering support to help benefit claimants switch from a post office card account to a bank account for managing their payments. This is part of a UK wide change and‎ the Department for Work and Pensions (DWP) is issuing letters on behalf of DfC to these claimants in Northern Ireland (approx 60,000 claimants).  Claimants who receive a letter are asked to contact DWP to provide alternative banking or credit union account details for future payments.  This information will be held securely by DWP and DfC.  If claimants have any concerns they should contact DWP on the number included in the letter which is 0800 085 7133 or textphone 0800 085 7146 for assurance and guidance on the process. 

Notes to editors: 

1. View a sample copy of the Payment Account Letter

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