Department for Communities Annual Report on Decision Making and Financial Accuracy 1 January - 31 December 2023

This report focuses on two main areas which are the level of decision-making accuracy in social security benefits and the level of financial accuracy. The purpose of the report is to provide an assurance on the accuracy of decisions to award claims to benefit and to give robust estimates of the percentage of benefit expenditure which is paid correctly. Accuracy underpins the Department’s commitment to ensure that customers are receiving the right benefit at the right time.